This is not about people using Amazon to scam, but AMAZON SUPPORTS SCAMS! They sell pre-issued card numbers, take your money and run.
Let me explain. I bought a $350 gift card two days ago and gave it to my son. He calls me and asks if I didn’t watch it properly becuase it had been used.
I go to the grocery store where I purchased it and guess what? They do not give refunds and guess what else? Neither does AMAZON!!! The grocery store manager even said this is not the first time this has happened, so he gave me the links to call including a fraud #, just in case I don’t get anywhere with AMAZON! Which tells me, he already knew they wouldn’t do anything about it.
I emailed the link and gave them purchase information and card number and the young man, Anuj, sends me to a link where I can see the various purchases that had been made. They were for 2020! When I go back to the link we were chatting on he’s gone!!!
I click it a bunch of times and this girl comes on, so she tells me she would forward my information and they would get back to me within 48 hours. A while later I get an email from My Prime membership account saying, there is no record of the purchase!!!
There is a request for a copy of the card and receipt which I send. A few minutes later I get this back from them::
Message From Customer Service
I’ve researched your Store Bought Amazon Gift Card and found that it may have been used by someone other than the intended recipient. I’m not able to resend the gift card or refund the order.
Under these circumstances, if the gift card was purchased using a credit/debit card, we suggest that the purchaser contact their bank to see what options they may have available.
We hope to see you again soon.
We’d appreciate your feedback. Please use the buttons below to vote about your experience today.
I wanted to cry. $350 and pfft! Its, gone. They don’t give a damn!!! I had some choice curse words to go with, while writig my rebuttal, which turns out is a DoNot Reply!!!
So, I go back to the one they sent asking for the receipt and though I was spewing like a sailor in my mind, I didn’t use them in the email I sent them. But I promise you they were bouncing around in my head and on the tip of my tongue.
I replied to that with..
All the purchases made on the above card were made in 2020. I only purchased the card yesterday and you have the gall to send me an email I cannot respond to and say you can’t refund me my money?? What kind of outfit are you anyway???
Excuse me, but here is a copy of the receipt and the amount on the card. I was not in possession of this card prior to the purchases made on it,
So I am turning you over to the BBB and fraud department for your lack of concern. I will never buy from you again if this is how you treat your customers!!! I’m even an Amazon Prime member and you disrespect me like this???
I cannot believe this, but maybe I should and I will make sure I blog this story, where I have countless followers who will reblog this and send it on. Not to mention the countless followers I have on both FACEBOOK, Instagram and TikTok. Trust me I will make sure everyone I know, knows how you handled this!!! My followers cover the entire frickin’ globe so I encourage you to settle this promptly!!!
They never responded, so here I am blogging about it. I am sick to my stomach and yes, I will close out Prime and I hope you will as well.
I finally reached a live person who forwarded me to their customer service team and they responded with the exact statement as the one stated above. When they asked for feedback on their service representative, this is how I responded.
“Kai made an attempt to help me, but her confidence in your customer service team is sorely misplaced.
I have tried so many times to have my problem resolved only to get pushed around and ignored. Your “team” does not take the time to really help or resolve
anything. They have this formulaic system where they glance and shoot out emails. I don’t know what they are getting paid to do, but I am very disappointed by this organization. I am doing my best to let everyone I know and others know how poorly I’ve been treated and regarded.
I bought a gift card on 2/25/2021 that was new in a package, never been opened and yet, it somehow had expenditures on it. I tried to get someone to refund my $350! and all they say is it’s been used. Yes, it has in 2020!!!! And, certainly not by me!! I saved the packaging and the receipt and even forwarded these to your “team” but get the same response. I don’t think anyone even looks at any of this.
Please see my blog at joliesattic.com Amazon Scams- BEWARE!!!!
My followers are already re-posting this experience.